COVID-19 Claims Information
Our claims line remains open 24 hours a day, 7 days a week, as do the claims departments of our Insurer partners who Underwrite the policies you are covered upon.
Whilst the current situation as a consequence of the Covid-19 pandemic may mean some delays are unavoidable, largely due to a combination of a restricted number of repairers being available to Insurers and those who are open are running a limited service. Our claims teams in Essex and Newcastle are continuing to work alongside our Insurers to progress our customer claims as quickly as possible.
For obvious reasons, where services are restricted, essential and key workers (within health and infrastructure roles) are being prioritised by Insurers as well as repairers to keep them on the road.
During this period, several of our Insurers are increasing the labour rate paid to the approved repairers. This being in order to ensure repairers prioritise our repairs and to ensure viability of their business (and services) are maintained by rewarding the respective repairers who are still able to safely maintain their services in line with government stipulated operational restrictions.
With a further payment being made by our Insurers to approved repairers to ensure heightened cleaning of our policyholder's vehicle is carried out after the repair is completed and before collection or delivery.
At present many windscreen companies are only offering replacement windscreens for identified key workers providing critical services in the COVID-19 pandemic response.
If you are not an identified key worker, but require assistance with a new or existing claim for damage, theft of your vehicle, or a replacement windscreen. Please contact us, as we will intervene to assist you and have dedicated points of contact within our Insurer claims teams to supplement the current service, as well as providing further practical assistance to you.
