For motor accidents, fire or theft
To report a new claim, please call the Combined Claims Assistance on 08707 57 54 55.

Windscreen
To report a new claim, please call the Windscreen Claimsline in your policy book, below is a list of numbers for some of our insurers. Many numbers will put you through directly to the insurers approved windscreen repairer.

AXA – 0800 015 4195
Chaucer – 0800 587 0808
Equity Red Star – 0870 608 1934
Highway Insurance – 0800 678 1010
KGM at Lloyds – 0800 716333
Zenith – 0800 917 0900
Zurich – 0800 36 36 …

Tell the police immediately and then notify your car insurance company.
Most Insurers wait between 4-6 weeks for the vehicle to be recovered prior to paying a Theft claim so be prepared to wait a while in case your car is recovered. A great many cars taken without the owner’s consent are soon found abandoned and can be returned to the owner.
If property is stolen from your car tell the police immediately and then tell your insurer.
The Theft section of your policy will usually cover damage resulting from Theft, attempted Theft …

Getting Your Car Repaired – If you have Third Party or Third Party Fire and Theft cover your policy will not cover accidental damage to your car. You therefore have to pay the repair bill yourself or claim from the other driver (or their Insurer) if he or she was legally liable for the damage.
Contact the other driver preferably in writing – saying that you intend to claim from him/her.
Advise them you hold him/her responsible and ask him/her to tell their insurers.
Contact the responsible drivers Insurer by telephone, then always …

If you have a comprehensive car insurance policy contact your car insurer for advice, as your insurer may recommend a particular garage or windscreen repairer, which could avoid the need for you to arrange an estimate for the work required that will need to be approved by your insurer before the repair work can commence.
As well as speeding up the repair considerably, this could allow your insurer to mitigate and control costs by taking advantage of any discounts secured in advance with certain repairers.
Many insurers’ recommended repairers will also be …

In the event of an accident, you should get as much on the spot information as possible.
Keep a pen and paper in your car for this purpose. Take note of the names and addresses of independent witnesses before they lose interest and leave the scene.

If you happen to have a camera in the car, or within your mobile phone get pictures before vehicles and property are moved. Also, make a sketch plan of the accident while the details are fresh in your mind.
Ask the other drivers involved for their …